Return & Refund Policy
Please carefully review this policy before placing your order:
1. Inspect upon Delivery:Please check your package carefully upon arrival. If you find any damage, note it on the delivery slip and send photos to info@biohealingplus within 24 hours. This helps us resolve any issues quickly.
2. Returns:
You can return unused items in their original packaging within 30 business days However, a restocking fee of 25% may apply. Remember, you're responsible for both the original and return shipping costs.
3. Cancellations:
Once your order ships, cancellations are unfortunately not eligible for full refunds. We recommend contacting us if you'd like to change or cancel your order before it ships.
4. Shipping Estimates:
Shipping dates are estimates and may change due to unforeseen circumstances. Please note that delays are not grounds for a chargeback. We encourage you to contact us with any concerns.
5. Additional Notes:
Please be aware that shipping costs, restocking fees, and any potential order cancellation fees can add up. We encourage you to review our full policy for detailed information.
By placing an order, you agree to these terms. If you have any questions, please feel free to contact us.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@biohealingplus.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. Most items will be subject to a 25% restocking fee.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in "Like New" condition and must contain all original packaging and accessories.
"Like New" means that the items you ordered must not show any visual signs of wear.
If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@biohealingplus.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to info@biohealingplus.com the day of delivery.
We will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.