How soon will my sauna be shipped after purchase?
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In-stock products will be shipped the next business day following order placement. Orders placed on weekends will be shipped on Monday or the next business day. We keep all products in stock; however, we may not have stock of some items due to demand.
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| How does an infrared sauna work? |
Infrared heaters in the sauna emit far infrared heat, a narrow band of energy within the 5.6 to 15-micron level. This type of energy closely resembles the natural human spectrum, so the body tissue easily absorbs it. The body reacts profusely by sweating, which has many health benefits, including detoxification, improved blood flow, circulation and weight loss.
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Do sunray saunas emit EMF?
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SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, instead, we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side. The epoxy resin panel is then laminated, resulting in ultra-low EMF levels safe for continuous use.
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| How is the sauna packaged? |
SunRay Saunas contain pre-packaged wooden panels in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage. The cardboard boxes can be removed from the pallet and will fit through any door size 24” or greater.
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| How long does it take to assemble the sauna? |
Most sauna models take about an hour to assemble. Two people are required. For more information on the unit assembly, please see the assembly instructions.
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| Are there any special tools required to assemble the sauna? |
No, the only tool you need to assemble the sauna is a phillips head screwdriver or drill with a Phillips head bit. |
| How soon will my sauna be shipped after purchase? |
In stock products will be shipped the next business day following order placement. Orders placed on the weekend will be shipped on Monday or the next business day. We try to keep all products in stock however we may not have stock of some items due to demand. Please contact us at 800.976.5530 to confirm if an item in stock. |
| What voltage does my sauna require? |
All SunRay saunas use UL-listed plugs and operate on 110V. Some larger saunas require a non-standard 20-amp plug and a 20-amp circuit.
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| Can I place the sauna on the second floor? |
Most saunas weigh between 300-400lbs, so yes, you can place a sauna on the second floor.
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| Can I use the sauna outdoors? |
All SunRay saunas except the outdoor models must be used indoors. They are not suitable for outdoor use. Outdoor saunas require that the cover be placed on them while not in use.
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| How do I clean the sauna? |
First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna, mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe the interior with the baking soda and water mixture. Then wipe the sauna down with a wet towel and let dry. You can clean your sauna's glass with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Make sure to leave the door open so the sauna can dry.
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How often do I need to clean the sauna?
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The sauna should be cleaned every 6 months or at your discretion if you use it regularly. Using a towel to sit on while in the sauna will capture a lot of the sweat and thereby reduce the frequency of cleaning the sauna. |
Warranty Information.
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SunRay Saunas carry a 7-Year Warranty against defects in materials and workmanship.
The 7-Year SunRay Warranty covers the entire structure of the sauna including the heating elements. The radio is covered by a limited 1-Year Warranty. If the warranty claims department determines that the sauna must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer from which the sauna was purchased. No warranty claim will be honored without a receipt.
Click here for complete details
Download Warranty Registration From
Download Warranty Registration Card
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