Order Confirmation

Once you've placed an order with us, you will promptly receive an order confirmation email. This email serves as confirmation that your order is in our system, and we've pre-authorized your credit card for the purchase. In case of backorders, we'll promptly notify you via email to discuss cancellation if needed.

Sunray Saunas Shipping

We ship our saunas directly from our warehouse to your door, no middle man or drop shipping. All units are brand new in the box.

In-stock models typically ship within 8-10 business days, but stock changes frequently, so please contact us if you need a specific delivery date. In-stock orders will ship within 1-2 business days.

You will receive a tracking number for your order at the time of shipment. Your shipment will be delivered with a liftgate on board the delivery truck, which will lower the shipping crate slowly and safely into your driveway.

Residential Delivery Service

Residential delivery is a standard service that we provide which delivers the sauna shipment directly to your residence.

Commercial Delivery Service

Commercial delivery service is available to any business in the US or Canada at no additional charge.

Safe Handling

We take extra care to package your sauna so that it arrives in perfect condition. We use cardboard and styrofoam packing materials, as well as corner protectors inside the packaging. We also reinforce the shipping pallet with high-quality lumber to create a sturdy crate for each and every unit.

Notify Prior to Delivery

We will notify you by phone when your sauna leaves our warehouse, and we will contact you again before delivery to schedule a delivery window. This ensures that you are home to inspect the unit and accept delivery. The shipping company will not show up unannounced.

Delivery Policy

Upon delivery, the purchaser of the sauna must be present to inspect the packaging for damage. Do not sign the delivery receipt until you are 100% sure the product you received is in good condition. Any damage noted will be covered by our warranty policy, but damages reported later will not be covered, unless they are noted on the delivery receipt.

Open the packages within 3 days of delivery to ensure the product is in good condition. If you find internal damage with no damage to the outside of the box, call the shipping company and SunRay Saunas at 800.976.5530 right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.

Cancellation & Refunds:

If you decide to cancel your order after 48 hours, a 20% fee based on the product cost, as well as return shipping charges, will apply. Cancellations made within 24 hours will receive a full refund, which will be issued to the original credit card used for the order.